Currently, the reply-to address defaults to the same address as the send-from address. We would like the ability to configure these independently. This would allow survey emails to be sent from a personal mailbox — adding a warm, personalised feel to customer communications — while any customer replies are automatically routed to a designated group mailbox. This ensures replies are visible to the full team and can be actioned promptly, rather than landing in a single person's inbox and risking delays or being overlooked.
Duplicate of https://netigate.aha.io/ideas/ideas/NT-I-329