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Categories Email
Created by Guest
Created on Jul 2, 2026

Configurable Reply-To Address

Currently, the reply-to address defaults to the same address as the send-from address. We would like the ability to configure these independently. This would allow survey emails to be sent from a personal mailbox — adding a warm, personalised feel to customer communications — while any customer replies are automatically routed to a designated group mailbox. This ensures replies are visible to the full team and can be actioned promptly, rather than landing in a single person's inbox and risking delays or being overlooked.

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